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FAQ

Mersing Harbour Centre

- Does Mersing Harbour Centre offer any food and drink options?
- Is there an ATM in Mersing Harbour Centre?
- Can I book our bus to Mersing at Mersing Harbour Centre? Or a private vehicle if we prefer this?
- Can we book our Tioman hotel online on the Mersing Harbour Centre website?
- Is there any parking near Mersing Harbour Centre?
- What does it mean when it's "monsoon"?
- Is the Mersing Harbour Website safe?
- Should we need to stay overnight in Mersing while we await our ferry, are there any amenities there? Hotels, banks, supermarkets etc?

Ferry to Tioman

- Do I need to book my ferry tickets in advance?
- Where can I book my ferry tickets online?
- Can I reserve my ferry tickets by phone?
- How early do I need to arrive at Mersing Harbour Centre to catch my ferry?
- How long does the ferry take to reach Tioman?
- Can I take my car on the ferry to Tioman Island?
- How do I know where to disembark the ferry to Tioman?
- I get seasick - is there another way to get to Tioman?
- Are there lavatories aboard the ferry to Tioman?
- Does the ferry carry life jackets on board?

Tioman Island

- Are there any decent restaurants in Tioman?
- Do the locals on Tioman speak English?
- Do they accept USD on Tioman?
- Are there pharmacies on Tioman?
- What if I want to prepare my own meals on Tioman?


Does Mersing Harbour Centre offer any food and drink options?
Yes, Mersing Harbour Centre offers a great food stall area, where Asian and Western dishes are prepared fresh. The meals are priced quite affordably and are "sedap", Malay for delicious. Hot and cold beverages are also available here.

Is there an ATM in Mersing Harbour Centre?
Mersing Harbour Centre doesn't offer an ATM for the moment. However, there are a few ATMs in the town of Mersing, which is about a 10 minute walk away.

Can I book our bus to Mersing at Mersing Harbour Centre? Or a private vehicle if we prefer this?
Yes, you can book your entire trip right here on the Mersing Harbour Centre website. Click here if you want to book your bus tickets to or from Mersing, or here if you want to book a taxi to Mersing.

Can we book our Tioman hotel online on the Mersing Harbour Centre website?
Yes, you can. And typically, room rates will be lower on the aggregate sites displayed here that when booked on the spot. Click Agoda if you prefer booking your hotel or resort on their site. Or click Booking.com if you prefer their site.

Is there any parking near Mersing Harbour Centre?
Yes, there is a fenced car park that's manned by security right next to the ferry departure terminal. The parking rate is RM18 per day. Should this car park, which, incidentally, belongs to PUlau Rawa, be full, then you can try the other car park in Mersing, located opposite the actual ferry terminal. For more details on parking in Mersing, click here.

What does it mean when it's "monsoon"?
The monsoon months, November to January are the blustery months, the time of year when wind and weather is rather heavy and the atmosphere is pretty unstable. On some days, the ferry may be suspended, or even cancelled, to ensure passenger safety. If and when your ferry is cancelled, you can request to depart at a later date, or get a refund. Do, however, note that in most cancellation/refund cases, an administration fee will be charged.

Is the Mersing Harbour Website safe?
Yes. Whilst most websites these days still use the regular HTTP protocol, our website is hosted on a secure HTTPS-driven server. This means that our site has been granted an HTTPS certificate, ensuring full-on privacy protection for our website visitors and our customers. You can see this by the little green padlock icon at the top left of the address bar. Click it for more information about our secure connection certificate.

Should we need to stay overnight in Mersing while we await our ferry, are there any amenities there? Hotels, banks, supermarkets etc?
Yes. Mersing town, about a 15 minutes’ stroll from Mersing Harbour Centre jetty, there are banks, ATMs, internet cafes, supermarkets, all kinds of shops and hotels too. Want to book your Mersing hotel online? Click here to check availability and to place your booking real-time.

Do I need to book my ferry tickets in advance?
As Tioman's popularity is not letting up, more and more project developers are deciding to build hotels and resorts on the island. This results in added traffic between the mainland and Tioman, most of which opting for the ferry. However, due to the shallow river mouth of the Mersing River, the ferry service is finding it hard to keep up with the increased passenger numbers. In other words, the ferry is the bottle-neck to Tioman's accommodations reaching capacity. In light of this, yes, booking your ferry tickets in advance is recommended.

Where can I book my ferry tickets online?
Ferry tickets can be booked online here or here.

Can I reserve my ferry tickets by phone?
No. Telephone bookings are not possible, because we need to send your confirmation email to your email address.

How early do I need to arrive at Mersing Harbour Centre to catch my ferry?
Given that there are a number of outside factors that could influence ferry departure time, such as wind, weather and sea state, we recommend that you arrive at Mersing Harbour Centre at least 1.5 hours before stated departure time.

How long does the ferry take to reach Tioman?
Depending on the tide and the general sea conditions, the trip takes about 1.5-2 hours. However, if your accommodation is on Kampung Salang, it could take a little longer, since it's the northern-most village on the island

Can I take my car on the ferry to Tioman Island?
No. The ferry to Tioman is not a roll-on-roll-off ferry. It's not big enough to hold cars, or motorbikes. It can take bicycles, however, although this is at the discretion of the ferry cabin crew. Typically, a fee will be charged.

How do I know where to disembark the ferry to Tioman?
The names of Tioman's various villages are announced by the cabin crew shortly before the ferry reaches the destination in question. This is the usual order of the stops on your way to Tioman. By all means ask the crew if you're not sure where to disembark.

1. Genting Jetty.
2. Paya Jetty. (Don't mistake "Paya" for "Berjaya", which sounds similar but it is in the next village)
3. Tekek Jetty. (Disembark the ferry here if you're going to Berjaya Resort, Tekek or Juara)
4. Air Batang Jetty. (Also known as "ABC")
x. Panuba Jetty. (If and when there are guests staying at Panuba resort)
5. Salang Jetty.

Just reverse the order on your way back to Mersing. (Please note that during the monsoon, December to February, the route taken by the ferry may need to be adjusted. Please ask the ferry cabin crew if you're not sure where to disembark.)

By the way, if you're going to Kampung Mukut or Kampung Nipah, please let the ferry cabin crew know during boarding, so they can inform you accordingly where to disembark, because these villages are generally not on the ferry destination list.

I get seasick - is there another way to get to Tioman?
Not from Mersing. Once you're here, the only way to go to Tioman is by sea. However, unless it's the middle of the monsoon or a squall just blew in, most ferry crossings aren't particularly bumpy. If you're worried about getting seasick all the same, drop by Mersing Harbour Centre's pharmacy. They have seasickness treatments available.

Are there lavatories aboard the ferry to Tioman?
Yes, the ferry has lavatories at the back of the cabin.

Does the ferry carry life jackets on board?
Yes, the ferry has life jackets in the overhead cabin compartments.

N.B. Please note that, by law, the maximum number of passengers on the ferry is limited to the number of seats and matching number of life jackets. In other words, once all seats are booked, the ferry is fully booked and no further tickets can be sold. There are no standing-room tickets.

Are there any decent restaurants on Tioman?
Tioman Island offers a wealth of food and beverage options. Most villages have any number of casual eateries and some of the more up-market resorts offer a buffet-type set-up and/or proper dining restaurants. Meals typically include Malay and Western food. But sandwiches and hamburgers are usually also available. Obviously, there's plenty of seafood on offer in Tioman. Incidentally, if you're not used to spicy food, just ask the kitchen staff to go easy on the chilli.

Do the locals in Tioman speak English?
Yes, most of the locals and the staff working on Tioman speak English.

Do they accept US$ on Tioman?
Not quite. You may be able to exchange your USD for Malaysia Ringgit, but you're not likely to get a very good exchange. You're better off changing your foreign currency to Malaysia Ringgit on the mainland.

Are there pharmacies on Tioman?
Yes. Most of the villages in Tioman have at least one shop that sells various kinds of over-the-counter items, such as Panadol, Band-aids, Vicks etc. Incidentally, such items are also available at Mersing Harbour Centre. Click here for shop details.

What if I want to prepare my own meals on Tioman?
Practically each village in Tioman offers one or two provisions shops that have a fresh produce section and sell some of the common spices used for cooking.

Can't find your particular question here? Ask us.